Privacy Policy
Welcome to www.hisurat.com (referred to as the Website), operated by Ellifi, a proprietorship registered in Surat, Gujarat, India. Our GST Registration Number is 24BNAPH7648D1Z8, and our office is located at 317, Prime Shoppers, Vesu, Surat, 395007. By accessing or using this Website, you agree to comply with these Terms and Conditions. If you do not agree with any part of these terms, please stop using the Website and application immediately.
1. Privacy and Protection of Personal Information
We respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard the information you provide. By using this Website and Application, you agree to be bound by this Privacy Policy, along with any applicable local laws, including the laws of Gujarat, India. If you do not consent to the practices described here, please do not use the Website and Application.
This Privacy Policy is effective from October 1, 2024. We may revise or update this policy periodically by posting a new version on the Website and associated mobile application. We recommend checking the Website and Application regularly for any updates. Your continued use of the Website and Application after any such amendments implies your acceptance of the updated Privacy Policy.
This Privacy Policy should be read in conjunction with our Terms & Condition. Any terms used here that are capitalized but not defined shall have the same meaning as described in the Terms & Condition.
Your use of the Website and Application is subject to Indian law, particularly the laws and regulations of Gujarat, governing data protection and privacy rights. If there are any conflicts or issues concerning this policy, they shall be resolved under the jurisdiction of Surat, Gujarat.
2. How We Collect Personal Information
Personal information refers to any data that can be used to identify you. We collect personal information from you only when you knowingly provide it to us. By sharing your personal information, you expressly consent to our processing of your personal data in line with this Privacy Policy and the applicable laws of Gujarat, India.
We strive to provide access to your personal information upon request, in accordance with the rights under Indian and Gujarat law. If for any reason we are unable to grant access to the personal information we hold about you, we will inform you of the reason. You are encouraged to update any errors in your personal information by logging into your account and amending the details yourself where possible. If you face any difficulties in updating your personal information, please contact our customer service center via phone or email, and we will assist you as per the relevant legal guidelines.
The information displayed on the hisurat platform is sourced from public records, user submissions, voluntarily provided data, outsourcing, and open public sources. While we strive to ensure accuracy, we cannot guarantee it in all instances. Users are encouraged to independently verify any information before relying on it.
3. What personal information do we collect?
- Registration: When you register as a user on our Website and Application, we collect your full name, email address, telephone number, and address. Additional information may be requested on the registration form. You are responsible for ensuring that the information provided is accurate and for keeping it updated.
- Use of the Website and Application: We may collect personal information when you enter data on our website and application. This includes information you provide through forms or other communication features.
- When You Contact Us: If you contact us, we may collect personal information to verify your identity and respond to your query.
- Information Obtained from Third Parties: We may collect personal information from third-party sources such as service providers who assist us in delivering our services, group companies associated with us, or credit reporting agencies. All data collected from third parties will comply with applicable data protection laws, including those in Gujarat.
- Information Uploaded by Business Owners/Users: Business Owners or other Users may upload some of your personal information to interact with you, such as through notice boards or other communication features. Business Owners/Users must ensure they have the authority to share your information. If you object, you should contact the Business Owner or other User directly.
- Surveys and Feedback: We may conduct surveys via our Website or through email to gather feedback on our services. If you provide personal information such as your name, we may store this information to improve our services.
- Other Information: We may collect additional information through methods not specifically mentioned here. If we do so, we will notify you in advance and explain how the information will be used.
The information displayed on the hisurat platform is sourced from public records, user submissions, voluntarily provided data, outsourcing, and open public sources. While we strive to ensure accuracy, we cannot guarantee it in all instances. Users are encouraged to independently verify any information before relying on it.
4. Personal Information You Post on This Website and Application
We do not assume any responsibility for personal information or other details that you post on this Website and Application, including but not limited to images, ratings, or discussions. Once posted, this information becomes public by nature. By posting content or providing information on this Website or Application, you acknowledge and agree that such content and information will be accessible to the general public, including individuals who are not registered or signed in, and the public may associate and attribute such content or information to you.
Furthermore, we do not take responsibility for any personal information you share directly with other Users or Business Owners. You are advised not to post or share personal information on this Website and Application that you do not wish to make publicly available. You remain solely responsible for any personal information that you post or share on this Website and Application, or that you provide directly to third parties.
In accordance with applicable laws, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, as well as the Gujarat-specific Gujarat Information Technology Policy, 2016, you should avoid posting personal information about other individuals (for example, images of other people) without their explicit consent. Such actions may be subject to penalties under relevant data protection laws. Please exercise caution when sharing sensitive personal data, and ensure that you comply with both local and national laws when handling personal information.
5. Use and Disclosure of Personal Information
We will only use or disclose your personal information for the purposes for which you have provided it to us, as set out in this Privacy Policy, and in compliance with applicable laws and regulations of Gujarat, unless you have consented to its use or disclosure for another purpose. If necessary, we may also use or disclose your personal information to comply with any legal obligations under the laws of Gujarat.
We use your personal information to deliver our services to you and, where applicable, to allow third parties such as service providers to deliver their services. To effectively operate and manage this website, we may need to provide your personal information to our staff, group companies, and service providers, all of whom are bound by confidentiality obligations to us. By consenting to this Privacy Policy, you authorize these parties to access your personal information in the course of providing their services.
In accordance with Gujarat law, we and our group companies may use your personal information to send you promotional emails. During registration, we request your explicit consent for this purpose. If you later decide that you no longer wish to receive promotional emails, you can opt out by contacting our support team or following the unsubscribe link included in such emails.
Occasionally, we aggregate personal information for statistical purposes. This aggregated information is anonymized and may be shared with our group companies, service providers, or other third parties to improve our services. All such data sharing will be conducted in compliance with the applicable laws of Gujarat.
6. Sharing of Personal Information with Third Parties
Yes, we share your personal information with certain third parties. While we do not sell your personal information, we may share it with our affiliated companies, service providers, and Business Owners to promote and market services to you. This may include direct mail, telemarketing, email, SMS, MMS, or any other means of communication.
The sharing of your information allows us to keep you informed about products, services, and special offers, which may continue even after you have ceased using our website or services. If you prefer not to receive promotional or marketing communications from us or our group companies, you may opt out by contacting our customer service via phone or email. To stop receiving communications from Business Owners or other users, you will need to directly communicate with them or adjust your privacy settings accordingly.
In addition, we may share your personal information with service providers or affiliated companies to fulfill our service commitments to you. These third parties may perform functions on our behalf, such as sending communications, analyzing data, providing marketing support, and delivering customer service. Service providers will only have access to the personal information required to perform these tasks and are prohibited from using your information for any other purpose.
We take reasonable measures to ensure that any third parties with whom we share your personal information maintain appropriate safeguards in compliance with the applicable privacy regulations under the law of Gujarat, ensuring protection equivalent to our own standards.
Your personal information may also be disclosed to courts, regulators, or law enforcement agencies as required by law or in connection with any legal proceedings or investigations, whether in Gujarat or elsewhere.
If false or misleading information is provided, or if fraud is suspected, we may share such information with law enforcement agencies, who may access and use this information in accordance with applicable laws.
7. Use of Cookies and Log Files
We use cookies to store and track information about your interactions with our website, including preferences, session details, and access patterns. Cookies are small data files sent to your browser and stored on your device, without containing personal information.
In accordance with Gujarat law, including the Information Technology Act, 2000, you can manage cookie preferences through your browser settings, though this may limit website functionality.
We also log IP addresses to analyze trends, manage the website, and gather demographic data for aggregate use by us, our partners, and advertisers, in compliance with Gujarat regulations.
8. Safeguarding Personal Information
However, it's important to note that no data transmission over the internet can be completely guaranteed as secure. While we strive diligently to safeguard your personal information, we cannot guarantee its absolute security. Therefore, any information you transmit to us is done at your own risk.
If we have provided you (or if you have chosen) a password that enables access to certain parts of our website, you are responsible for maintaining the confidentiality of that password. You are also responsible for adhering to any other security procedures we may notify you of. We strongly advise against sharing your password with anyone.
In compliance with the laws of Gujarat, we ensure that our security practices align with relevant regulations to protect your personal information to the best of our ability.
9. Links to Other Websites and Applications
Our Privacy Policy applies solely to the information collected by this Website and its associated application. This Website may contain links to other websites and applications operated by third parties. Please note that we do not control these third-party sites and applications, and we make no representations or warranties regarding their privacy practices.
We are not responsible for the content, practices, or policies of any third-party websites or applications. We encourage you to review the privacy policies of each website or application you visit to understand how they collect, use, and disclose your personal information. Your interactions with these third-party sites and applications are governed by their respective terms and privacy policies.
10. Privacy-Related Complaints or Inquiries
If you have any questions about our Privacy Policy or wish to address a complaint regarding the treatment of your privacy by us, please reach out to our contact center for assistance. You can contact us via:
We are committed to addressing your concerns promptly and effectively.
