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Contact Information
317, Prime Shoppers, Vesu, Surat, Gujarat 395007, India
Get Directions →Email support 24/7. Response within 24 hours.
Frequently Asked Questions
Quick answers to common questions
Event Bookings
How do I book tickets for an event?
Browse events on hisurat, select the event you want to attend, choose your ticket type and quantity, and proceed to checkout. You'll receive confirmation via email and SMS.
Can I cancel or modify my booking?
Cancellation and modification policies vary by event. Check the specific event's cancellation policy on the event page. Most events allow cancellations up to 24-48 hours before the event.
How will I receive my tickets?
Tickets are sent via email and SMS immediately after successful payment. You can also access them in your account under "My Bookings". Show the QR code at the event entrance.
What if the event is cancelled?
If an event is cancelled by the organizer, you'll receive a full refund automatically within 5-7 business days. You'll be notified via email and SMS.
Account & Profile
How do I create an account or login?
Enter your mobile number, receive an OTP, and verify it. Your account is automatically created on first login — no password needed.
I am not receiving the OTP. What should I do?
Make sure your phone number is correct and has network coverage. Wait 30 seconds and try resending the OTP. If the issue persists, contact our support team.
Can I delete my account?
Yes, you can delete your account. Note that this action is permanent and cannot be undone. Learn more
Payments & Refunds
What payment methods are accepted?
We accept Credit/Debit Cards, UPI, Net Banking, and popular wallets like Paytm, PhonePe, and Google Pay. All payments are secure and encrypted.
How long do refunds take?
Refunds are processed within 5-7 business days from the date of cancellation. The amount will be credited to your original payment method.
Where can I find my booking invoice?
You can download invoices from your account under "My Bookings". Each booking has a "Download Invoice" option.
Schedule a Consultation
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