Refund & Cancellation Policy
Last updated: January 2025
At hisurat, we strive to provide the best experience for our users. We understand that plans can change, and we've created a fair and transparent refund and cancellation policy to protect both event organizers and attendees.
Refund Process Timeline
Request Cancellation
Immediate
Verification
1-2 hours
Refund Initiated
24 hours
Amount Credited
5-7 business days
Cancellation Rules
Events & Bookings
Business Listings (Premium)
Special Cases
Full Refund Guaranteed
- Event cancelled by organizer
- Event date/venue changed significantly
- Technical issues preventing ticket delivery
- Duplicate or unauthorized charges
- Service not delivered as promised
Non-Refundable
- Change of mind after event start time
- No-show at the event
- Partial attendance or early exit
- Platform service fees (₹10-50 per booking)
- Payment gateway charges
How to Cancel a Booking
Log in to your hisurat account
Go to "My Bookings" section
Select the booking you want to cancel
Click "Cancel Booking" button
Select cancellation reason (optional)
Confirm cancellation
Receive confirmation via email & SMS
Important Terms
Refund Processing Time
Once your cancellation request is approved, refunds will be processed within 24 hours. The refunded amount will be credited to your original payment method within 5-7 business days. For UPI/wallet payments, refunds are typically instant.
Event Organizer Cancellations
If an event is cancelled or postponed by the organizer, you will receive a full refund (including all fees) within 3-5 business days. You'll be notified immediately via email and SMS.
Partial Refunds
In cases where only part of your booking is cancelled (e.g., multiple tickets and only some are cancelled), you'll receive a proportional refund based on the cancelled items.
Service Fees
Platform service fees (typically ₹10-50 per booking) are non-refundable except in cases where the event is cancelled by the organizer or there's a technical error on our platform.
Contact for Issues
If you face any issues with cancellations or refunds, please contact our support team at refunds@hisurat.com or call +91 9099002959
Need Help with a Refund?
Our customer support team is here to assist you with any refund or cancellation queries.